pus888 Privacy and Data Protection Policy

1. Introduction and Scope of This Policy

pus888 ("we", "our platform") is an online gaming platform providing online slot, live casino, sports betting, esports betting and arcade game services to users in Malaysia. This Privacy Policy applies to all users who access the pus888.one website, register an account, make deposits or withdrawals, and interact with any part of our platform.

This document explains the types of information we collect, the purpose of that collection, how we store and protect it, and the rights you hold as a registered user. We take your privacy seriously and are committed to handling your personal information responsibly and transparently.

If you are under 21 years of age, you are not permitted to use this platform and we will not knowingly process your personal data. Should we find that information from a user below that age limit has been collected unintentionally, the relevant data will be deleted immediately.

2. Information We Collect

We collect various types of information depending on how you interact with the pus888 platform. Generally, this information falls into the following categories:

• Personal Identification: Full name, date of birth, identity card number (MyKad), nationality and mobile phone number.
• Account Information: Chosen username, password (stored in encrypted hashed form), registered email address.
• Financial Information: Details related to payment methods such as Touch 'n Go eWallet, DuitNow, Boost, ShopeePay, FPX and crypto wallets (USDT, BTC, ETH) — including account numbers or wallet addresses you use for deposits and withdrawals.
• Usage Data: Login records, gaming activity, transaction history, bets placed, winnings and bonuses claimed.
• Technical Data: IP address, device type, operating system, web browser, language settings and general geolocation information.
• Communications: Live chat session records, emails sent to customer support and any information you provide voluntarily.

We do not store credit or debit card details directly on our servers. Transactions via FPX and e-wallet methods are processed through payment providers that maintain their own security compliance.

3. How We Use Your Information

The personal information we collect is used for the following purposes:

• Verifying user identity during account registration and the KYC (Know Your Customer) process in line with compliance requirements.
• Processing deposits and withdrawals securely and accurately.
• Providing effective 24/7 customer support via live chat and email.
• Managing and delivering bonuses such as the 120% first deposit bonus of up to RM500, the VIP programme, weekly cashback and related promotions.
• Detecting and preventing fraud, money laundering and suspicious activity that violates our terms of use.
• Meeting legal obligations and the international licensing requirements we comply with.
• Sending important notifications related to your account, security, policy changes or relevant promotions.
• Analysing usage patterns in aggregate to improve platform functionality and experience.

We do not use your personal information for any purpose not stated above without first obtaining additional consent from you.

4. Disclosure to Third Parties

pus888 does not sell or trade user personal information to any third party for marketing purposes. However, we may share information with the following categories of parties in limited circumstances:

• Service Providers: Payment processors, gaming technology providers and hosting infrastructure providers that are bound by confidentiality agreements and only process data according to our instructions.
• Regulatory Bodies: Relevant licensing authorities and regulatory bodies when required by law or licensing conditions.
• Law Enforcement: Competent authorities when a valid court order, warrant or legally binding request exists.
• Fraud Prevention: Agencies or platforms that assist us in detecting fraudulent activity, money laundering or security threats.

In all disclosure situations above, we ensure that the information shared is the minimum necessary and is carried out under strict procedures.

5. Data Storage and Retention Period

All user data is stored on secure servers with end-to-end encryption. We use infrastructure that meets industry security standards to ensure your data is protected from unauthorised access, alteration or loss.

Active account information will be retained for as long as your account remains open and active. Following account closure, certain information — particularly transaction records and compliance data — will be retained for the period required by applicable legal and licensing obligations, typically between five and seven years.

Data that is no longer needed will be deleted or anonymised using secure procedures to prevent recovery.

6. Use of Cookies and Tracking Technologies

The pus888.one website uses cookies and similar technologies to improve the user experience, maintain login sessions and analyse website performance. There are three types of cookies we use:

• Essential Cookies: Required for basic website functions such as session security and login authentication. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with the platform for the purpose of continuous improvement.
• Preference Cookies: Allow us to remember your settings and preferences to provide a more personalised experience on your next visit.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the full functionality of this platform.

7. User Rights

As a pus888 user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to correct any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that your data be deleted, subject to legal retention obligations.
• Right to Restriction of Processing: You may request that we limit how we process your data in certain situations.
• Right to Object: You can object to the processing of your data for specific purposes such as direct marketing.
• Right to Data Portability: You can request your data in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request in accordance with the established procedures.

8. Information Security

pus888 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or accidental disclosure. These measures include:

• 256-bit SSL encryption for all data communications between your browser and our servers.
• Two-factor authentication (2FA) available for all user accounts.
• Strict internal access controls — only authorised personnel can access user data.
• Regular security audits by independent third parties.
• Automated 24/7 monitoring to detect suspicious activity in real time.

While we take all reasonable measures, no digital security system is perfect. Should a data breach occur that affects your rights, we will notify you and the relevant authorities in accordance with our established incident response procedures.

9. Privacy Policy Amendments

pus888 reserves the right to modify this Privacy Policy at any time based on changes in legislation, industry practices or platform operational requirements. Any material changes will be communicated to registered users via:

• In-platform notifications during your next login session.
• Notification email to the address registered on your account.
• Updates to this Privacy Policy page with a clearly stated revision date.

Continued use of the pus888 platform after the effective date of any changes is considered your acceptance of the updated Privacy Policy. If you do not agree, you have the right to close your account and stop using the platform.

10. Contact Us Regarding Privacy

If you have any questions, concerns or complaints relating to this Privacy Policy or how we handle your personal information, we encourage you to contact us directly:

We are committed to responding to every privacy-related enquiry carefully and within a reasonable timeframe. Our customer support is available every day throughout the year to ensure you get the help you need.